Customer Service

• What are my user id and password?
• What is the status of my order?
• By what method will my order be shipped? Can I track it?
• I thought I used my bonus points to order a book. Why was I charged full price for it?
• How can I cancel my account?
• I am returning books I didn't order. Can you tell me how I can be sure my account is credited for the amount due?
• I received books that I didn't order. Why?

My Account & Email

• How do I receive regular updates about new books and products?
• How do I change my email preferences or unsubscribe?

Orders & Order History

• Do you charge sales tax?
• Can I place an order if I live outside of the U.S?
• How do I place a gift order?
• What happens if a book is on back-order or is discountinued?
• How do I order a book that is back-ordered or out of stock?

Shipping & Returns

• How much do you charge for shipping and handling?
• When will my order ship?
• How long will it take to get my order?
• What is your return policy?
• How do I return an order?

Privacy & Security

• What information do you collect when I register and order online?
• Will you rent, sell, or trade my name and postal address to another company?
• Will you rent, sell, or trade my e-mail address to a third party?
• Are my online transactions secure?
• What are cookies? How do you use cookies?
• Do you track site usage and traffic patterns?